Provider evaluation · sources checked 2026-09-11
Choose the on-call tool that fits the work.
Compare ten products by the problems they can help solve, the scope you would buy, and the evidence to collect before changing your paging route.
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Choose up to three. Filters show documented workflow scope, sometimes on higher plans. An omitted match means this inventory has not established the requirement. Your choices, prices and evidence stay in this browser; save a dated result below.
Compare the cost of the scope you need
All values are USD. These are editable planning estimates. A base price does not prove feature parity. Blank extra costs remain unknown; taxes, negotiated discounts and migration effort are excluded. Twelve-month totals are a projection, not an annual contract quote.
MonoDuty
Published monthly rate; confirm order terms. Source checked 2026-09-11.
5,000 incidents/month, 30-day history, 10 custom policies; SMS/voice quotas apply.
$45.00 / month
$540.00 projected over 12 months
Base estimate only. Required extras are not confirmed.
Record trial evidence (0/6)
Record a test date and observed result for each requirement. Text being present is not independent validation. Use roles and synthetic incident IDs.
PagerDuty
Monthly equivalent, billed annually. Source checked 2026-09-11.
Core incident management; add-ons and destination-specific allowances need separate review.
$105.00 / month
$1,260.00 projected over 12 months
Base estimate only. Required extras are not confirmed.
Record trial evidence (0/6)
Record a test date and observed result for each requirement. Text being present is not independent validation. Use roles and synthetic incident IDs.
Compare specific options
Each comparison includes the practical decision, source-backed plan differences and a focused trial checklist.
MonoDuty vs PagerDuty
Compare MonoDuty and PagerDuty by on-call scope, notification limits, pricing units and a controlled trial that exposes migration gaps.
Read the comparison →MonoDuty vs incident.io
Choose between focused alert ownership and chat-based incident coordination. Compare MonoDuty and incident.io scope, costs and trial evidence.
Read the comparison →MonoDuty vs Better Stack
Compare MonoDuty and Better Stack for uptime checks, heartbeats and on-call response, including responder licenses and monitoring costs.
Read the comparison →MonoDuty vs Grafana Cloud IRM
Compare MonoDuty with Grafana Cloud IRM for alert ownership, Grafana context, active-user billing and migration acceptance tests.
Read the comparison →MonoDuty vs AlertOps
Compare MonoDuty and AlertOps using team size, escalation scope, international notification allowances and total operating cost.
Read the comparison →MonoDuty vs xMatters
Compare MonoDuty and xMatters for rotation ownership, workflow requirements, regional messaging costs and verifiable trial outcomes.
Read the comparison →MonoDuty vs Squadcast (SolarWinds Incident Response)
Compare MonoDuty with the current SolarWinds Incident Response offering formerly branded Squadcast, including plan and SMS/voice limits.
Read the comparison →MonoDuty vs Rootly
Compare MonoDuty and Rootly for alert delivery, coverage workflows and separate on-call versus incident-response pricing.
Read the comparison →MonoDuty vs FireHydrant
Compare MonoDuty and FireHydrant for alert ownership, Signals pricing, runbooks and the cost of SMS and voice notification paths.
Read the comparison →PagerDuty vs incident.io
Compare PagerDuty and incident.io through incident workflow, on-call bundle costs and tests for teams that coordinate response in chat.
Read the comparison →PagerDuty vs Better Stack
Compare PagerDuty and Better Stack for monitoring-led response, responder licensing, operational integrations and total plan costs.
Read the comparison →PagerDuty vs Grafana Cloud IRM
Compare PagerDuty with Grafana Cloud IRM using alert context, incident process, active-user billing and migration verification.
Read the comparison →Rootly vs FireHydrant
Compare Rootly and FireHydrant for incident runbooks, coverage workflows, product bundles and complete on-call notification costs.
Read the comparison →MonoDuty vs PagerDuty vs incident.io
A three-way on-call comparison covering focused alerting, operational incident management and chat-based coordination, with a shared trial plan.
Read the comparison →Replacing Opsgenie?
Opsgenie stopped new sales on June 4, 2025; support ends April 5, 2027. Treat it as a migration project with an inventory, parallel run and rollback. Atlassian’s lifecycle notice.
Open the Opsgenie migration checklist →What the current public sources establish
This is a selected market inventory, not an exhaustive directory or a performance ranking. Published capability claims and prices were checked on 2026-09-11; they are not hands-on reliability measurements. Plan limits, country coverage and billing terms must be confirmed for your purchase.
MonoDuty
Focused monitoring, incident alerting and on-call ownership.
- Paid entry
- Pro: $9/user/month, up to 25 users. Business: $19/user/month. Paid subscriptions are sales-assisted. Source
- Free scope
- One user; email notifications; 50 incidents/month and 7-day history. Source
- Delivery and limits
- Pro includes 500 SMS and 200 voice notifications/month; Business 2,000 SMS and 500 voice. Confirm destinations and channel availability. Source
- Schedules
- Team schedules with time zones, rotation layers and temporary overrides. Custom escalation policies require Pro or Business; repeated execution is not implemented. Source
- Response workflow
- Incident acknowledgment and resolution are documented. Slack updates are one-way; responders act in MonoDuty or supported response paths. Source
- Monitoring
- HTTP/HTTPS checks run from Helsinki. This is a single-location monitoring worker. Source
Ask during the trial: Require a real missed-acknowledgment test, quota checks and an exit export. Do not assume mobile push, chat-side response actions or repeating escalation loops.
Public sources checked 2026-09-11. No independent reliability benchmark.
PagerDuty
Incident management with schedules, integrations and optional operations modules.
- Paid entry
- Professional: $21/user/month annually or $25 monthly. Business: $41 annually or $49 monthly. Source
- Schedules
- On-call schedules and escalation policies are included, with higher allowances on paid plans. Source
- Response workflow
- Professional lists Slack/Teams chat, incident roles and types, and a constrained major-incident workflow template. Source
- Administration
- Business adds custom fields, expanded workflows, advanced administration and ITSM integrations. Source
- Cost checks
- AIOps, stakeholder licenses, live call routing, status pages and more AI actions are listed as add-ons. International notification allowances depend on plan. Source
Ask during the trial: Separate core incident management from AIOps, stakeholder licenses and other add-ons; test the particular integrations and plan you would buy.
Public sources checked 2026-09-11. No independent reliability benchmark.
incident.io
Chat-based incident response with standalone or bundled on-call.
- Paid entry
- Standalone On-call lists $20/user/month. Incident Response plans price on-call separately: Team +$10 and Pro +$20/user/month. Source
- Free scope
- Basic includes single-team on-call, Slack or Teams response, and a status page. Source
- Schedules
- Standalone On-call lists shadow rotations, holiday cover, overrides and cover requests. Source
- Response workflow
- Paid Incident Response plans add workflow automation; Pro lists private incidents, postmortems and dashboards. Source
- Cost checks
- Confirm billing term and licensed users for the exact combination of Incident Response and On-call. Source
Ask during the trial: Price standalone On-call separately from Incident Response plus the on-call add-on. Exercise response when chat or a primary responder is unavailable.
Public sources checked 2026-09-11. No independent reliability benchmark.
Better Stack
Uptime monitoring and on-call inside a wider telemetry platform.
- Paid entry
- Responder license: $29/month annually or $34 monthly. Team-member access has a separate free role. Source
- Free scope
- Personal-project tier lists 10 monitors and heartbeats, one status page, and Slack/email alerts. Source
- Delivery
- Paid responder scope lists phone, SMS, mobile push, schedules and escalation. Source
- Response workflow
- On-call includes incident history and postmortems. Expanded Slack/Teams workflows are listed at $9/responder/month. Source
- Cost checks
- Telemetry, monitor capacity, call routing and status-page customization may add charges beyond responder seats. Source
Ask during the trial: Count paid responders separately from free team members. Check monitor capacity, retention and the price of additional collaboration or status-page features.
Public sources checked 2026-09-11. No independent reliability benchmark.
Grafana Cloud IRM
On-call and incident response within Grafana Cloud.
- Paid entry
- Pro starts at $20/active IRM user, with a $19/month platform fee including three active IRM users; volume discounts apply. Source
- Free scope
- Free is limited to three active IRM users/month with community support. Source
- Response workflow
- Cloud IRM combines on-call management and incident response and works with Grafana Cloud observability. Source
- Cost checks
- Active users are a billing unit, not simply the size of a rotation. Observability consumption is separate. Source
Ask during the trial: Use the active-IRM-user definition, include the platform fee, and separate Cloud IRM from the retired Grafana OnCall OSS project.
Public sources checked 2026-09-11. No independent reliability benchmark.
AlertOps
On-call alert routing with higher-tier workflow automation and live call routing.
- Paid entry
- Standard: $8/user/month annually or $10 monthly, up to ten users. Premium: $18 annually or $22 monthly. Source
- Free scope
- Up to five users with basic alert routing and three escalation policies. Source
- Response workflow
- Premium lists workflow automation, SSO/SAML and live call routing. Source
- Cost checks
- International SMS/voice, call minutes, status pages, stakeholders and AI features have plan-specific allowances or charges. Source
Ask during the trial: Check the Standard ten-user cap, international allowances and the plan required for SSO, workflows or live call routing.
Public sources checked 2026-09-11. No independent reliability benchmark.
xMatters
On-call management and incident workflows with plan-specific messaging allowances.
- Paid entry
- Starter lists $15/user/month, up to 25 users. Base lists $39/user/month; Advanced requires a quote. Confirm the subscription term. Source
- Free scope
- The same pricing page gives conflicting five-user and ten-user free limits; this comparison does not resolve that discrepancy. Source
- Schedules
- The pricing matrix lists global scheduling, escalation and round-robin options; check the purchased tier. Source
- Delivery
- Messaging policy distinguishes included destinations and rest-of-world SMS/phone allowances; contracts may vary. Source
Ask during the trial: Reconcile the free-user limit with sales: the pricing card says five but its FAQ says ten. Get destination-specific messaging allowances in the quote.
Public sources checked 2026-09-11. No independent reliability benchmark.
SolarWinds Incident Response (Squadcast)
Squadcast's current SolarWinds offering for on-call and incident response.
- Paid entry
- Pro starts at $15/user/month annually; Premium starts at $24. Enterprise requires a quote. Source
- Schedules
- Pro lists schedules, escalation, routing rules and mobile apps. Source
- Response workflow
- Pro includes postmortem templates and automation rules; Premium adds incident workflows, runbooks and SLO tracking. Source
- Delivery
- Pro includes a combined SMS/voice allowance of 100/user for US, India and Brazil, or 25 elsewhere; extra communications cost more. Premium lists unlimited SMS/voice. Source
Ask during the trial: Use the current SolarWinds quote. Pro has region-dependent SMS/voice allowances; do not reuse old Squadcast plan names or assume unlimited communications.
Public sources checked 2026-09-11. No independent reliability benchmark.
Rootly
Separate on-call and incident-response offerings with workflow and coverage features.
- Paid entry
- On-Call Essentials and Incident Response Essentials each list $20/user/month. Enterprise and AI SRE require contact. Source
- Schedules
- On-Call Essentials lists shadow rotations, holiday calendars, PTO, overrides, coverage requests and gap detection. Source
- Response workflow
- Incident Response Essentials lists Slack response, retrospectives, a status page and metrics. Source
- Cost checks
- Confirm billing period, the combination of products, communication allowances and enterprise requirements. Source
Ask during the trial: Clarify whether you need On-Call, Incident Response or both. Do not read two separately listed $20 products as a $20 combined bundle.
Public sources checked 2026-09-11. No independent reliability benchmark.
FireHydrant
Incident coordination and runbooks with Signals on-call and alerting.
- Paid entry
- Pro: $25/responder/month, billed annually. Enterprise pricing is custom. Source
- Free scope
- Incident Management free tier lists ten responders, two runbooks and three integrations; that is not a full paid paging entitlement. Source
- Response workflow
- Pro lists a service catalog, five runbooks, Slack/Teams chatbot and on-call scheduling with unlimited escalation policies. Source
- Cost checks
- SMS and voice are purchased separately. The FAQ says Signals is charged by alert volume; do not use the responder price as a complete paging quote. Source
Ask during the trial: Request a complete quote including Signals volume and SMS/voice. Its pricing page lists a responder price but also says Signals is charged by alerts sent.
Public sources checked 2026-09-11. No independent reliability benchmark.
How we maintain this comparison
We use each vendor’s own documentation and pricing, link facts to their sources, and mark contradictions instead of guessing. Fit guidance and trial design are our editorial judgments. Sources are scheduled for review every 30 days; changes can happen sooner. No paid placement or invented delivery benchmark determines the list order.
Source review: oncall.fyi editorial team. Publication approved by Burak. Technical delivery tests: to be performed in your own environment. Editorial policy.