Sources checked 2026-09-11 · review cycle 30 days
MonoDuty vs PagerDuty vs incident.io
Use this three-way comparison to decide which job you are buying: a focused signal-to-owner route, a broader operational incident platform, or a response process centered on chat. Select requirements first, then test the same failure scenario and price the actual scope in all three.
Source review by oncall.fyi editorial team. Publication approved by Burak. Fit guidance is an editorial judgment; delivery reliability has not been independently benchmarked.
Make the decision around your team’s work
Start with the failure you want to remove
A missed phone notification may need a settings fix and a repeatable delivery test. Confused ownership may need an explicit schedule and fallback. A stalled multi-team incident may need a clearer coordination workflow. Name the failure before moving to a new provider.
Decide which systems you will keep
List the monitoring, chat, ticketing and status tools that remain after migration. Check exactly how each candidate exchanges events and incident state with them. A mapped webhook, a one-way lifecycle update and a chat-operated incident are different capabilities.
Use three complete quotes
Compare the same time horizon and licensed actions. Keep MonoDuty's notification quotas, PagerDuty's optional modules and incident.io's on-call/response packaging visible. Where public sources leave a gap, ask for confirmation and leave the decision unresolved until the trial provides evidence.
Published scope and cost differences
Facts below link to the provider’s own source. Product names, plan entitlements and pricing can change; check the final quote against your requirements.
MonoDuty
Focused monitoring, incident alerting and on-call ownership.
- Paid entry
- Pro: $9/user/month, up to 25 users. Business: $19/user/month. Paid subscriptions are sales-assisted. Source
- Free scope
- One user; email notifications; 50 incidents/month and 7-day history. Source
- Delivery and limits
- Pro includes 500 SMS and 200 voice notifications/month; Business 2,000 SMS and 500 voice. Confirm destinations and channel availability. Source
- Schedules
- Team schedules with time zones, rotation layers and temporary overrides. Custom escalation policies require Pro or Business; repeated execution is not implemented. Source
- Response workflow
- Incident acknowledgment and resolution are documented. Slack updates are one-way; responders act in MonoDuty or supported response paths. Source
- Monitoring
- HTTP/HTTPS checks run from Helsinki. This is a single-location monitoring worker. Source
Ask during the trial: Require a real missed-acknowledgment test, quota checks and an exit export. Do not assume mobile push, chat-side response actions or repeating escalation loops.
Public sources checked 2026-09-11. No independent reliability benchmark.
PagerDuty
Incident management with schedules, integrations and optional operations modules.
- Paid entry
- Professional: $21/user/month annually or $25 monthly. Business: $41 annually or $49 monthly. Source
- Schedules
- On-call schedules and escalation policies are included, with higher allowances on paid plans. Source
- Response workflow
- Professional lists Slack/Teams chat, incident roles and types, and a constrained major-incident workflow template. Source
- Administration
- Business adds custom fields, expanded workflows, advanced administration and ITSM integrations. Source
- Cost checks
- AIOps, stakeholder licenses, live call routing, status pages and more AI actions are listed as add-ons. International notification allowances depend on plan. Source
Ask during the trial: Separate core incident management from AIOps, stakeholder licenses and other add-ons; test the particular integrations and plan you would buy.
Public sources checked 2026-09-11. No independent reliability benchmark.
incident.io
Chat-based incident response with standalone or bundled on-call.
- Paid entry
- Standalone On-call lists $20/user/month. Incident Response plans price on-call separately: Team +$10 and Pro +$20/user/month. Source
- Free scope
- Basic includes single-team on-call, Slack or Teams response, and a status page. Source
- Schedules
- Standalone On-call lists shadow rotations, holiday cover, overrides and cover requests. Source
- Response workflow
- Paid Incident Response plans add workflow automation; Pro lists private incidents, postmortems and dashboards. Source
- Cost checks
- Confirm billing term and licensed users for the exact combination of Incident Response and On-call. Source
Ask during the trial: Price standalone On-call separately from Incident Response plus the on-call add-on. Exercise response when chat or a primary responder is unavailable.
Public sources checked 2026-09-11. No independent reliability benchmark.
What to prove in the trial
- Replay the same sanitized trigger, duplicate and recovery event in each candidate.
- Verify schedule ownership at an override and handoff boundary.
- Let the primary time out and prove the backup can take ownership.
- Complete the required coordination workflow, then export its evidence.
- Compare complete quotes and rehearse rollback before choosing a cutover date.
Use synthetic events and agreed test recipients. Keep the current paging route active while you gather evidence, then rehearse rollback before cutover.
Build the paging test checklist →Build your provider shortlist
Choose up to three. Filters show documented workflow scope, sometimes on higher plans. An omitted match means this inventory has not established the requirement. Your choices, prices and evidence stay in this browser; save a dated result below.
Compare the cost of the scope you need
All values are USD. These are editable planning estimates. A base price does not prove feature parity. Blank extra costs remain unknown; taxes, negotiated discounts and migration effort are excluded. Twelve-month totals are a projection, not an annual contract quote.
MonoDuty
Published monthly rate; confirm order terms. Source checked 2026-09-11.
5,000 incidents/month, 30-day history, 10 custom policies; SMS/voice quotas apply.
$45.00 / month
$540.00 projected over 12 months
Base estimate only. Required extras are not confirmed.
Record trial evidence (0/6)
Record a test date and observed result for each requirement. Text being present is not independent validation. Use roles and synthetic incident IDs.
PagerDuty
Monthly equivalent, billed annually. Source checked 2026-09-11.
Core incident management; add-ons and destination-specific allowances need separate review.
$105.00 / month
$1,260.00 projected over 12 months
Base estimate only. Required extras are not confirmed.
Record trial evidence (0/6)
Record a test date and observed result for each requirement. Text being present is not independent validation. Use roles and synthetic incident IDs.
incident.io
Published monthly unit; confirm billing term. Source checked 2026-09-11.
Do not treat this as the price of a paid Incident Response bundle.
$100.00 / month
$1,200.00 projected over 12 months
Base estimate only. Required extras are not confirmed.
Record trial evidence (0/6)
Record a test date and observed result for each requirement. Text being present is not independent validation. Use roles and synthetic incident IDs.